Customer Success
Grow your career with us and enjoy an excellent work-life balance
Job Highlights
Job Description
If you love putting yourself in your customer’s shoes (no matter how big or small), love solving
issues, and thrive on variety, the Customer Advocate team is the place for you.
One part brand champion and one part problem-solving guru, as a Customer Advocate you will
focus on resolving licensing, pricing and account management issues for new and existing
customers (and crafting a delightful experience for them while you’re doing it). Customer
Advocates also drive Internal processes and automation improvements, along with collaborating
with both finance and development teams to deliver customer feedback for better products.
Requirements:
Familiarity with the software industry (and SaaS) is a plus
Demonstrated ability to act as a business partner and to identify and drive strategy
Top-notch business modelling skills and quantitative analysis abilities
Excellent written and oral communication skills
Ability to work independently in a fast-paced, quickly changing and sometimes unstructured environment
Attention to detail and the highest standards for accuracy and precision
Ability to work cross-functionally with senior executives in a highly visible role
Bachelor’s Degree or MBA in Business a plus
Job Responsibilities:
You will use your strong background in B2B or B2C customer service, including high volume email help desk, chat and phone support to provide excellent customer support
You will get to display infectious energy for the customer experience, as well as empathy and a positive attitude toward customer pain points
You are going to expertly voice your opinion to make things better and take action
You will be working collaboratively with a geographically dispersed team
You get to be flexible enough to adjust on the fly as things change
You have demonstrated talent at inspiring change from customer feedback
You possess a heart for and passion to provide exemplary customer service through various platforms and collaborate with teams across multiple geos
You are an expert communicator and can creatively get your thoughts across diverse culture
You have a proven ability to deliver projects, from concept to execution